October 08, 2018
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Tros Technologies Limited is recruiting for fulltime Customer Support Officer.

Job Details

Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitable qualified candidates with a flexible working arrangement to fill the position below:

Job Title: Customer Support Officer


Position Objectives

  • Develop and implement all services and products for customers
  • Provide 1st line support to customers via the web, telephone, online chat and face to face.
  • Identify and capture revenue opportunities for business.
  • Independently establish and grow new or existing  customer base.
  • Communicate effectively with peers, superiors, and other personnel.
  • Provide ongoing support to customers
  • Effectively address , follow up and resolve customers complaint
  • Promotes new services and offers to interested customers
  • Troubleshoot or transfer technical issues to technical expert
  • Build relationship with customers based on respect, understanding and service to their needs


Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Not Specified

Desired Courses:

Not Specified

Other Requirements:

Candidate Requirements

  • Minimum 2 years experience as a customer support agent preferably in a lottery company.
  • Strong prospecting skills and extensive customer support experience.
  • Excellent communication skills (oral, written and presentation).
  • Proficient use of PC hardware and software (MS Office suite of applications).
  • Proficient in the use of internet for communication and research.
  • Ability to cultivate and develop long term profitable industry relationships.
  • Ability to work with little or no supervision
  • Adequate interpersonal and organisational skills

Application Closing Date
12th November, 2018.

How to Apply
Interested and qualified candidates should send their CV's to email

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About Tros Technologies Limited

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