December 07, 2018
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Leaps and Bounds Partners Limited is recruiting for fulltime Chief Medical Officer.

Job Details

Leaps and Bounds Partners was incorporated in 2007 as a Limited Liability Company in Nigeria. As a firm, we are set-up to provide exceptional consulting solutions in the areas of Human Capital Development, Business Advisory and Research.

We are recruiting to fill the position below:

Job Title: Chief Medical Officer


Job Description

  • The successful candidate will be responsible for coordinating all the clinic activities as well as the overall oversight of all clinical activities at the Clinic.
  • This will include the negotiation/engagement of clinicians, renumeration and welfare, clinic quality control and the general coordination of all the physicians to ensure the smooth running for the company’s "virtual" multi-specialty clinic.

Duties and Responsibilities
Clinic Management:

  • Coordinate the activities of all participating clinicians and act as liaison to the medical community, providing the necessary education and orientation as regards the company’s applications and activities.
  • Coordinate with the technical support team to ensure that problems and system development needs are addressed.
  • Create and distribute telemedicine clinic schedules amongst physicians, promotional material, documents, consent forms, satisfaction surveys, and various items of information to medical professionals and patients.
  • Act as the liaison between referring physicians, patients, staff, consultants and other departments or services as needed.
  • Responsible for the smooth operation of the Virtual Clinic. Duties include notifying physicians/specialists of upcoming appointments, printing daily patient schedules, gathering appropriate medical record information, and remaining on-site during consults to assist with unforeseen difficulties.


  • Adhere and ensure compliance with performance standards specified in the company’s Operations Policy and Procedures Manual.
  • Assure all the virtual clinic has online physicians present at all times (phone coverage and video coverage). Prepare annual employee evaluations for clinic staff to ensure compliance.
  • Responsible for immediate decision making that would involve issues such as cancelling clinics due to technical difficulties, releasing physicians of their engagement due to patients not keeping their appointments, and/or for relieving physicians who serially not make their scheduled appointments.
  • Prepare physicians capacity projections, clinic productivity and collections reports.
  • Prepare and analyse monthly reports on wait-times for clinic appointments.
  • Analyse HMO and insurance denial reports for process improvement.

Process Improvement & Customer Service Quality Management:

  • Coordinate with the technical support team to ensure problems and system development needs are addressed. This includes jointly developing training opportunities and enhancements.
  • Assess level of customer service by working directly with coordinators at client organisations and referring physicians. Act as primary point of contact for job performance feedback from client coordinators.
  • Key member of department Clinical Quality Improvement meetings. Responsible for recommending, tracking and reporting on clinic-specific measurements.
  • Ensure that all regulatory and legal requirements are implemented in our unique virtual clinics. Communicate with our customers to ensure a clear understanding of the Telemedicine legal and regulatory environment.


  • Coordinate with the technical support team to ensure problems and system development needs are addressed.
  • Conduct classes and independent training sessions both for users and doctors engaged by the company both at the company site and at remote client sites.
  • Prepare for users a comprehensive, clear, and understandable set of instructions describing system processes and user support processes as necessary to maintain and verify system operations.
  • Respond to phone and videoconference user questions in an organized and productive manner.
  • Coordinate Public Relations communication to hospital departments and client organisations. Participate in demonstrations to visiting news media, government officials, as well as partner hospital administrators and physicians.


Job Requirements

Min Required Experience:

5 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Minimum Qualifications

  • Medical Doctor Degree from an accredited medical school.
  • Minimum of 5 years post NYSC experience in medical practice. Preference will be given to previous work experience in a primary healthcare facility or community clinic.
  • Currently licensed by the Board of the Medical and Dental Council of Nigerian to practice medicine in Nigeria.
  • Demonstrated skills in medical administration and/or previous experience in medical administration.
  • Experience working with an interdisciplinary team.

Skills, Knowledge and Abilities:

  • Good verbal and written communication skills.
  • Experience working in a clinical setting with technicians, nurses and physicians.
  • General knowledge of patient scheduling systems and billing system.
  • Computer skills and an ability to learn and understand the general technical requirements for the telemedicine system.
  • With training, ability to provide basic technical support and to triage more difficult problems to appropriate staff.
  • Proficiently operate a PC, and experience with/or ability to learn word processing, spreadsheet, database, e-mail and internet programs (Excel, Word, Access, etc.).
  • Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities.
  • Demonstrated ability to communicate effectively with physicians and clinical staff. Ability to positively represent telemedicine to external organizations.
  • Ability to exercise tact, courtesy and diplomacy when dealing with individuals at any level.
  • Ability to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision and commitment to excellence.
  • Ability to correctly answer referring physician questions appropriately and within the realm of knowledge/expertise, and appropriately relay the information to the proper clinician. Provide follow-through to ensure that all patients issues/questions are resolved.
  • Understanding of the legal and regulatory health care environment and analytic skills to implement policies in the unique telemedicine setting.
  • Ability to follow MDCN Clinic practice guidelines and compliance policies.

This will be commensurate with experience. Range N200,000 - N250,000

Application Closing Date
14th December, 2018.

Method of Application
Interested and qualified candidates should send their Resume and Applications

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