December 10, 2018
Subscribe to FREE job alerts.Don't miss any opportunity. Get notified of new jobs

Owens and Xley Consults is recruiting for fulltime Customer Service Officer.

Job Details

Our client, Nellies Ng, a healthy food company based in Lekki is looking to hire a qualified candidate to fill the position below:

Job Title: Customer Service Officer

Job Description

  • The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
  • He or she will be responsible for handling all customer service functions.

Key Responsibilities

  • Liaise with logistics to provide real time delivery to customer
  • Answer calls, emails and social media chat enquiries from prospective customers
  • Work with Operations Manager to provide quotations for customers order
  • Work with Operations Manager to provide delivery status updates on customers’ orders
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Daily verification of product quantities available for sales.
  • Update sales reconciliation for total daily sales at the end of day
  • Daily breakdown of sales per product
  • Daily breakdown of issues and concerns from customers
  • Establish KPI’s to evaluate sales team performance
  • Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
  • Provide customers with accurate information regarding the company’s services
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by utilizing telesales and upselling opportunities
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with customers
  • Contribute to the development of sales, marketing and customer retention strategies
  • Perform other duties assigned
  • Upsell to customers


Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:


  • 2-3 years experience in a customer service role
  • B.Sc in any related discipline

Salary is between N50,000-N70,000.

How to Apply
Interested and qualified candidates should send their Resume

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Sorry this Job Listing has Expired
Subscribe to FREE Job Alerts.Don't miss any opportunity. Get notified of new jobs

Job Seekers Also Viewed

More Related Jobs

Some Similiar Companies Currently Recruiting

Elkris Foods Nigeria Limited

1 Position - 3 Locations

Flour Mills of Nigeria Plc

1 Position - Not Specified

Erisco Foods Limited

4 Positions - Not Specified

➝ View More Companies Recruiting
Filter Jobs
Recently Popular Jobs

Latest Jobs in Nigeria Today - Ngcareers is Nigeria's top job search, recruitment and career website. We provide you the latest jobs and vacancies in Nigeria today.

As a job seeker you can search for jobs from latest and verified job adverts and career information from employers and recruiters in all Nigerian states. You can upload/create your resume to improve your visibility.

Our job services are FREE for job seekers. You can subscribe to Ngcareers via: Email, Facebook, Twitter or Youtube.