Owens and Xley Consults is recruiting for fulltime Customer Service Officer.
Our client, Nellies Ng, a healthy food company based in Lekki is looking to hire a qualified candidate to fill the position below:
Job Title: Customer Service Officer
- The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
- He or she will be responsible for handling all customer service functions.
- Liaise with logistics to provide real time delivery to customer
- Answer calls, emails and social media chat enquiries from prospective customers
- Work with Operations Manager to provide quotations for customers order
- Work with Operations Manager to provide delivery status updates on customers’ orders
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Daily verification of product quantities available for sales.
- Update sales reconciliation for total daily sales at the end of day
- Daily breakdown of sales per product
- Daily breakdown of issues and concerns from customers
- Establish KPI’s to evaluate sales team performance
- Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
- Provide customers with accurate information regarding the company’s services
- Ensure compliance with set standards of customer service when conversing with clients
- Help achieve sales objectives by utilizing telesales and upselling opportunities
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Go the extra mile to build and maintain positive trust relationship with customers
- Contribute to the development of sales, marketing and customer retention strategies
- Perform other duties assigned
- Upsell to customers
Min Required Experience: 2 year(s)
Min Qualification: Bachelor's Degree/HND
Desired Courses: Not Specified
- 2-3 years experience in a customer service role
- B.Sc in any related discipline
Salary is between N50,000-N70,000.
How to Apply
Interested and qualified candidates should send their Resume
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