Mercy Corps Nigeria is recruiting for fulltime Operations Officer.
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future.
We are recruiting to fill the position below:
Job Title: Operations Officer
Location: Potiskum, Yobe with 50% travel Position Status: Full-time; Regular
Program / Department Summary
Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation
With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs
As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
General Position Summary
The Operations Officer provides day-to-day support to the program operations in Potiskum under the direct supervision of the Field Manager
As part of his/her responsibilities, the Operations Officer will undertake tasks under procurement, administration, logistics and security working in close collaboration with the finance and program teams
S/he will promptly and effectively provide all required support to programs so to deliver assistance to beneficiaries in a timely, compliant and transparent manner.
Essential Job Functions Procurement:
Lead Mercy Corps daily Procurement Activities in Potiskum to meet program and country mission objectives in a timely manner and in accordance with Mercy Corps guidelines and donor regulations
Possesses a full understanding of MC procurement policies and formats
Provide training to new staff on these policies and provided refresher training as the gap in staff knowledge are identified
Assists staff as needed on creating clear and understandable purchase requests (PR) and other documentation
Collects quotations and bids from the market for PR-s with support from Field Manager in Potiskum – as per Mercy Corps standards and formats
Conduct regular market survey at least every quarter
Conduct Preferred Supplier process for Accommodation, stationary and other repetitive requests
Maintains PR Master Lists and shares with staff on weekly bases
Interact with vendors during collection of quotations – explain Mercy Corps formats and ensure that vendors will use the provided forms
Ensures fair competition and strictly adhere to Mercy Corps procurement rules regarding vendor relations as described by Mercy Corps
Ensures that the required documentation of supplies and transactions are completed to Mercy Corps standards
Maintains and updates the procurement files.
Read and have a clear understanding of the Mercy Corps Asset Management Manual and all procedures
Assists the Asset Controller with asset management
Identify assets during the course of procurement and notify the Asset Controller on receipts of assets
Participate in regular assets inventory and checks
Ensure that all the assets are maintained and in good condition
Check assets stickers regularly
Maintain inventories of Mercy Corps premises (non-expandable properties) conduct regular checks (quarterly)
Advise Operations Manager Biu on any broken, damaged or destroyed equipment.
Read and has a clear understanding of the Mercy Corps Fleet Management Policy Guidelines
Ensure that all vehicles are safe and road-worthy
Ensure that all vehicles have proper on-board vehicle documentation
Schedule vehicle uses to meet programmatic and operational needs
Ensure Vehicle Authorization is approved before leaving Mercy Corps Office
Oversees the vehicles movement plans
Maintains vehicles documentation, including log sheets, repairs logs and schedules
Monitors vehicles fuel consumption
Oversees the generator and inverter operation, monitoring the servicing schedule.
Read and has a clear understanding of the Mercy Corps Field Administration Manual and all procedures
Liaises with Operations Director on the renewal of office rental agreements;
Establishes and maintain appropriate filing systems for office correspondence
Receive and dispatch mail
Ensures that the office is run in a professional and responsible manner including hosting guests, cleaning, receptionist duties and general contact and liaison with outside agencies
Ensures that the office has sufficient office supplies
Co-ordinates any other necessary administrative and office management details
Makes all necessary travel and lodging arrangements for Gombe visitors
Oversee the management of office consumable (office materials like: stationary, cleaning & hygiene,): that will include: collecting the requests on monthly bases, maintaining the stock, monitoring the use
Facility management (cleaning, equipment repairs, utilities, water supply, green office considerations, facility keys management etc.)
Administrating communication, ensuring internet, printers are working, the staff has enough phone credit
Collect HR related documentation and liaise with the Abuja office on HR tasks
Monitor the generator and inverter operation, monitoring the service schedule
Monitor generator fuel consumption
Responsible for oversight of vehicle rentals including tracking of leases and payment.
Operations Management - Security:
To act as the office Security Focal Point
If needed, conduct security risk assessments of core operational features and record and report findings
To ensure that compound guards remain an effective and credible deterren
To ensure through comprehensive briefings, that all staff and visitors to are fully appraised of the risks, the prevailing security situation and any security procedures
To manage and maintain all security communications equipment.
Carries out other duties as assigned
The Operations Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Drivers, cleaner, cook and Security Guard.
Accountable for following Mercy Corps Manual, guidelines, policies and procedures; the Mercy Corps Code of conduct regarding procurement activities and MC Conflict of Interest policy.
Reports Directly to: Field Manager
Works Directly With: operations, program and finance Team members in Potiskum & Abuja
Min Required Experience:
Knowledge and Experience
A relevant First Degree in Business or Arts is desired
Minimum 3 years’ experience in operations (logistics, procurement), preferably within an NGO; international business or related field. Strong organizational skills; ability to interact effectively with international and national personnel
Excellent oral and written English skills
Knowledge of local languages is required
Strong computer skills on MS Office programs, especially in MS Excel
Conscientious with an excellent sense of judgement
Demonstrated attention to details
Ability to follow procedures, meet deadlines
Willingness and ability to work effectively with a wide variety of people
Excellent interpersonal skills, ability to work comfortably with ethnically diversified team members
Ability to work as part of a team and coordinate with project personnel
Proved organizational skills
A demonstrated an ability to multi-task and process information into action as to not delay program activities. A clear understanding of procurement ethics and donor compliance is essential.
The successful candidate will have an initiative, drive and a lot of energy, as well as high emotional intelligence, culinary skills and proven experience
Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Living Conditions / Environmental Conditions
The position is based in Potiskum, Yobe State and it requires up to 50 % travel to field offices in and around Potiskum.
Applications Closing Date 8th February, 2019.
How to Apply Interested and qualified candidates should send their CV and Cover Letters in one document, addressing the position requirements and location to email
All applications must include the position title in the subject line Please note that only short-listed candidates will be contacted for interview
We are an equal opportunity organization so women are strongly encouraged to apply for this position.
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About Mercy Corps
Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. People working for it m...Know More about Mercy Corps
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