Customer Care Representative

IELTS Nigeria - (See More Jobs)

January 11, 2019
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IELTS Nigeria is recruiting for fulltime Customer Care Representative.

Job Details

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools

Job Requirements

Min Required Experience:

0 year(s)

Min Qualification:

Diploma/OND/NCE

Desired Courses:

Not Specified

Other Requirements:

  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure

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About Ielts Nigeria

  • Type: Private
  • Headquarters:

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