Customer Service Representative

HR Aid Consults - (See More Jobs)

February 25, 2019
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HR Aid Consults is recruiting for fulltime Customer Service Representative.

Job Details

HR Aid Consults - Our client, a tech company is recruiting suitably qualified candidates to fill the position below: 

Job Title: Customer Service Representative

Location
: Lagos

Job Description

  • We are looking to hire an experienced Customer Service Representative who will support users of their platforms.

Job Responsibilities

  • Respond to all enquiries from users via email, social media and live chat
  • Respond to inbound and outbound phone calls
  • Escalate thorny issues to the technical support team for fast resolution
  • Follow up with members of the technical support team on behalf of customers
  • Follow up with customers to assure them that their issue is being resolved
  • Maintain the self-serve Help Desk knowledge base.

 

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements

  • Bachelor's degree
  • Must have at least 2 years experience providing customer support for a tech platform
  • Excellent written and oral communication skills
  • Ability to break down complex/ technical issues into simple English
  • Great attitude, patient, calm
  • Hardworking and self-driven
  • Ability to multitask and work under pressure.

Application Closing Date
14th March, 2019.

How to Apply
Interested and qualified candidates should send their CV to email

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About Hr Aid Consults

  • Type: Private
  • Headquarters:

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