HR Aid Consults is recruiting for fulltime Customer Service Representative.
HR Aid Consults - Our client, a tech company is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative
- We are looking to hire an experienced Customer Service Representative who will support users of their platforms.
- Respond to all enquiries from users via email, social media and live chat
- Respond to inbound and outbound phone calls
- Escalate thorny issues to the technical support team for fast resolution
- Follow up with members of the technical support team on behalf of customers
- Follow up with customers to assure them that their issue is being resolved
- Maintain the self-serve Help Desk knowledge base.
Min Required Experience: 2 year(s)
Min Qualification: Bachelor's Degree/HND
Desired Courses: Not Specified
- Bachelor's degree
- Must have at least 2 years experience providing customer support for a tech platform
- Excellent written and oral communication skills
- Ability to break down complex/ technical issues into simple English
- Great attitude, patient, calm
- Hardworking and self-driven
- Ability to multitask and work under pressure.
Application Closing Date
14th March, 2019.
How to Apply
Interested and qualified candidates should send their CV to email
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