Seamfix Nigeria Limited is recruiting for fulltime IT Support Engineer.
Seamfix Nigeria Limited is a software company that builds application software and middleware solutions for businesses, governments and institutions. Our corporate slogan is “value innovation powered by technology”. We conduct business by innovating value, empowering our customers to exploit such values through technology, measuring the results and benefits of value to the customer and keeping a smile on their faces!
We build solutions for sectors such as telecommunications, energy, retail and service businesses, universities & colleges, schools, health sector and governments. Our software solutions can be classified into two; application software and middleware solutions.
We are recruiting to fill the position of:
Job Title: IT Support Engineer
Location: Lekki, Lagos
In this position, you will be responsible for the quality and usability of products.
You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market
Essential Duties and Responsibilities
Ensure database security
Control access privileges and permissions
Conduct frequent database security audits
Conduct frequent data accuracy audits to ensure integrity and accuracy of data
Coach and mentor team members
Develop database disaster recovery, high availability/redundancy plans
Ensure frequent backup of databases
Setup and maintain database replication on critical databases
Monitor database performance and query throughput
Conduct database tuning
Optimize SQL as required
Establish and document processes and procedures for database access, design, performance and redundancy
Handle database installation and upgrades
Refine and approve database designs
Understand all deployed software products, applications and features to Business Customers end to end
Manage properly and adequately the primary client on site and handle/manage expectations
Reply to customer mission critical issues outside business hours
Travel to customer sites for high profile issue resolution
Organize and have adequate representations in field visits
Provide enterprise-level assistance to our customers
Document activities and findings in a case tracking tool
Technical troubleshooting, analysis, and diagnosis of product issues
Ensure case updates and resolution timeframes are in line with service level agreement
Delivery of product issue work around or fix
Replication of customer issues
Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Min Required Experience:
Educational Qualifications & Experience Required
Bachelor’s degree in Computer Science or similar field (extensive work experience may supplement degree)
Master's degree or equivalent is a plus
Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
Technical Knowledge / Skills Preferred but not Required:
Microsoft SQL Server Database Development tools and languages (SQL, PL/SQL, T-SQL)
SQL Server Database Administration
Microsoft Visual Studio, including VB.Net and/or C#
Multiple years of experience as a Technical Support Engineer or related field practicing in support, design, development and/or integration of process control and IT solutions for manufacturing.
Experienced with Windows servers
Experienced with Linux servers
Excellent SQL skills
Excellent verbal and written communication skills
Ability to prioritize your workload
Attention to detail.
Ability to think logically
5+ years experience.
Essential Competencies & Attributes:
Strong ownership mind-set
Strong leadership skills
Dynamic and active
Possess a can-do mind-set
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About Seamfix Nigeria Limited
Headquarters:1st Floor, Leasing House, C & I Leasing Drive, Off Bisola Durosinmi Etti Drive, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria
Seamfix Nigeria Limited is an innovative technology solution company that plays a key role in helping to meet the global growing demand for identity management, process automation as well as service s...Know More about Seamfix Nigeria Limited
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