Fadac Resources and Services is recruiting for fulltime Operations Manager - Italian Speaking.
Fadac Resources and Services - Our client is one of the world's largest Outsourcing and Technology Services specialist for governments and diplomatic missions worldwide. With over 120 operations centre in 130 countries across 5 continents, she manages administrative and non-judgmental tasks related to visa, passport, identity management and other services for its client governments enabling them to focus entirely on the critical task of assessment.
Due to expansion, they are in need of qualified candidate in Lagos who is proficient in the Italian Language to fill the vacant role below:
Job Title: Operations Manager - Italian Speaking
Location: Lekki, Lagos Job type: Full time
To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
To represent the Customer Services function as an active member of the Senior Management Team.
To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
Coordinates activities that affect operational decisions and business requirements
Responsible for the production, procurement, and planning of daily operations
Communicates with all relevant employees to ensure delivery times are met
Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
Manages the stock control, and checks that inventory records are accurate
Creates a detailed schedule based on strict deadlines
Communicates any changes in the order or delivery date to relevant parties
Makes sure the working environment maintains access to quality equipment
Follows up on interruptions to the order
Organises, plans, and implements inventory activity
Confirms that health and safety regulations are followed
Provides guidance to employees
Min Required Experience:
Candidates should possess relevant qualifications
Language - Italian And English
4 years of experience in customer care/Operations
Managerial Experience is a plus
Salary Range $1200 - $1500 per month
Application Closing Date 31st March, 2019.
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