Team Lead, Agent Network Development

First Bank of Nigeria Limited (FirstBank) - (See More Jobs) 3.9 ★ 84 Reviews

March 22, 2019
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First Bank of Nigeria Limited (FirstBank) is recruiting for fulltime Team Lead, Agent Network Development.

Job Details


First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Team Lead, Agent Network Development 

Ref No: 1900001v
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Job Objective(s)

  • To deepen the coverage and visibility of the Agent Network
  • Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings
  • Drive knowledge management across the value chain – Agents and Branch Team

Duties & Responsibilities

  • Design and execute strategies for growing and sustaining a vibrant Agent network
  • Provide oversight to team activities related to Network Development, Partnerships, Awareness and Marketing
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Develop and maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers) to define and implement tactical strategies to drive business performance
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Monitor and render periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Design and implement strategic marketing initiatives to drive network growth and visibility
  • Design and execute product promotion campaigns for Agents
  • Engage M&CC on the design / production of Agent branding collaterals and marketing merchandise
  • Communication management across the Agent Network
  • Challenges: N/A
  • Planning: None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index


    Job Requirements

    Min Required Experience:

    7 year(s)

    Min Qualification:

    Bachelor's Degree/HND

    Desired Courses:

    Not Specified

    Other Requirements:

    Job Requirements

    • B Sc. in relevant discipline
    • Additional Professional Certification is an added advantage


    • Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

    Key Competency Requirements

    • Customer Relationship Management
    • Relevant Regulatory Policies/ Guidelines
    • Project Management
    • Industry Knowledge - global trends of mobile payments and financial inclusion
    • Product strategy, development and management
    • People Management
    • Product life cycle management
    • Financial and planning strategy
    • Problem solving
    • Brand management
    • Advertising
    • Marketing


    • Business / Product Development
    • Channel Management
    • Client Industry Knowledge
    • Data Gathering and Analysis
    • Numerate / Analytical Skill
    • Computing (MS Suites)
    • Presentation/ Negotiation Skills
    • Planning and organizing
    • Communication Skill (Written and Spoken)
    • Technical skill
    • Stakeholder engagement/ management 

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    About First Bank Of Nigeria Limited (firstbank)

    • Type: Public
    • Headquarters: Samuel Asabia House, 35, Marina, Lagos Nigeria

    First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier commercial bank and most valuable banking brand. With over 10 million active customer accounts and more than 750 business locations...Know More about First Bank Of Nigeria Limited (firstbank)

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