Contact Center Agent

Workforce Group - (See More Jobs) 3.7 ★ 3 Reviews

April 29, 2019
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Workforce Group is recruiting for fulltime Contact Center Agent.

Job Details

Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below: 

Job Title: Contact Center Agent

Location:
 Lagos (Island and Mainland)

Job Description

  • He/She will be the liaison between the organization and its current and potential customers.
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

    Requirements

    • HND/BSC in any discipline.
    • Must not be more than 27 years old.
    • Excellent spoken English with impressive interpersonal skills
    • Must be Fluent in English and one other Language
    • 1-3 years’ experience working in a related job role.
    • Must be resident in Lagos.

    Remuneration
    Attractive Basic pay and other benefits.

    Application Closing Date
    30th April, 2019.

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    About Workforce Group Limited

    • Type: Private
    • Headquarters: Plot 9, Block A, Gbagada Industrial Scheme, Beside UPS, Gbagada Expressway, Lagos.

    Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed.Founded in 2004, we have built a firm uniquely positioned to assist bu...Know More about Workforce Group Limited

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