Workforce Group is recruiting for fulltime Contact Center Agent.
Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below:
Job Title: Contact Center Agent Lagos (Island and Mainland) Location: Job Description He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities
Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs clarify information; research every issue and providing solutions. Meet personal/team qualitative and quantitative targets. Seize opportunities to upsell products when they arise.
Min Required Experience: 1 year(s)
Min Qualification: Bachelor's Degree/HND
Desired Courses: Not Specified
Requirements HND/BSC in any discipline. Must not be more than 27 years old. Excellent spoken English with impressive interpersonal skills Must be Fluent in English and one other Language 1-3 years’ experience working in a related job role. Must be resident in Lagos.
Remuneration Attractive Basic pay and other benefits. Application Closing Date 30th April, 2019.
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About Workforce Group Limited
Headquarters: Plot 9, Block A, Gbagada Industrial Scheme, Beside UPS, Gbagada Expressway, Lagos.
Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed.Founded in 2004, we have built a firm uniquely positioned to assist bu...
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