Customer Relationship Officer

Willers Solutions Limited - (See More Jobs)

April 29, 2019
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Willers Solutions Limited is recruiting for fulltime Customer Relationship Officer.

Job Details

Willers Solutions Limited - Our client, a reputable group of Companies that are into Engineering, Construction, Power e.t.c. are currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Officer

Location: Lagos

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records and compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

 

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualifications

  • Minimum of a B.Sc. in any Social Science related discipline
  • Minimum of 2 years experience as a Customer Relationship Officer in any of either Construction, Power or Real Estate Firm
  • Must be resident within Lekki and its Environs

Required Skills:

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Salary

  • N70,000 monthly.

Application Closing Date
2nd May, 2019.

How to Apply
Interested and qualified candidates should send their CV in Ms Word Format to:lizzy.bika@willerssolutions.com using “CRO” as the subject of the mail.

Note: Only qualified Candidates would be contacted.

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About Willers Solutions Limited

  • Type: Private
  • Headquarters: 6b Bendel Close, Off Bishop Aboyade Cole, Victoria Island, Lagos.

We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-exper...Know More about Willers Solutions Limited

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