Customer Service Representative

OTENS Farm Limited - (See More Jobs)

April 19, 2019
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OTENS Farm Limited is recruiting for fulltime Customer Service Representative.

Job Details

OTENS Farm is currently seeking application from suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location
: Lagos

Job Description

  • Serves customers by providing product and service information; resolving product and service problems.

Job Duties

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

 

Job Requirements

Min Required Experience:

0 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Skills and Qualifications

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.



How to Apply
Interested and qualified candidates should send their CV to: 

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