Greenlight Planet is recruiting for fulltime EasyBuy EO Relationship Associate.
Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.
Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.
From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.
We are recruiting to fill the position below:
Job Title: EasyBuy EO Relationship Associate
Location: Lagos Job Type: Full Time
The EasyBuy EO Relationship Associate will work closely with the Call center and Commercial teams to ensure field sales staff have all the information and support required to perform their duties correctly and with motivation.
Listening to Energy Officers’ requests:
Interacting with EOs on a periodic basis via field visits, SMS, calls and messaging
Understands and discerns EOs’ concerns while prioritizing them accordingly
Gathering detailed and thorough information related to each request or concern coming from EOs:
Keeping track of all requests per EO both pending and solved
Ensuring follow-up with the relevant stakeholders in the Company to get to the bottom of the request initiated by the EO
Managing and configuring online IT tools used for the communication with EOs or field staff
Monitoring EOs performance because of requests or needs coming from the field
Min Required Experience:
Requirements The ideal candidate:
Has a Diploma/Certificate in Customer Service Management; Public Relations; Business Administration or IT/systems admin
Has minimum 2-years relevant work experience in a similar role
Is experienced in managing a large customer base and direct
Has excellent interpersonal skills
Possess clear and straight to the point communication skills with fluency in both written and spoken English and other Nigeria Languages
Has excellent knowledge of MS Office package
Has excellent issue-tracking and resolution skills
Is able to handle multiple tasks at the same time without errors and mistakes.
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About Greenlight Planet
Headquarters:8th Floor, The Kings Court, No 3 Keystone Crescent, Off, Adeyemo Alakija St, Victoria Island, Lagos
Greenlight Planet is a for-profit social business that designs, distributes, and finances solar home energy with an under-served population in mind: the 1.3 billion global consumers for whom the ...Know More about Greenlight Planet
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