Future Software Resources Limited is recruiting for fulltime Account/ Project Manager.
Futuresoft is a full service digital agency & IT Solutions company, providing a broad range of business solutions for the scaling African enterprise, to consistently attract and retain its target audience. Futuresoft has over 10 years of experience in designing and managing digital properties and online activities of businesses across various industries. Our understanding of technology, lateral thinking and process based approach allows us to provide tailored, innovative and sustainable solutions for businesses; empowering them to leverage all relevant channels to improve user experience, increase customer engagement and grow profits. Our goal is to build lasting relationships and function as part of your team to achieve overall company success. Simply put, we are the technology partner that you need to accomplish your business goals.
We are recruiting to fill the position below:
Job Title: Account/ Project Manager
We are looking for a fun, driven and focused Web Project Manager with extensive customer service experience to join our team.
If you are looking for a challenging role with lots of customer interactions, then this role is for you.
Job Responsibilities The below gives an overview of the Job Description:
Implementing solution by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to clients’ concerns; coordinating requirements with clients and 3rd party providers.
Ensuring that company website and other digital collateral are always up to date.
Maintaining company CRM and mailing list and updating contents on company website
Liaising with partners (hosting partners, content development partners, PR partners and any other partners involved in project delivery)
Managing content updates and updates of customer websites and any other customer infrastructure on a periodic basis.
Sourcing of images and any other audio-visual content for the client.
Creating and following up on new leads from all channels
Creating Proposals and Quotes based on filled client questionnaires or scope of work documents submitted by clients
Developing lead generation workflow for new accounts
Establishing and maintaining partnerships with brands that are aligned to our vision and mission.
Developing a solid and trusting relationship between clients and Futuresoft
Daily communication with clients via meetings, phone calls, Whatsapp chats or emails
Relating issues to the Agency Account Manager or MD/CEO to ensure quick resolution of client complaints
Anticipating account changes and improvements
Managing communications between clients and internal team
Managing account team assigned to each client
Reminding clients of deliverables and ensuring project timelines are met
Strategic planning to improve client results
Creating strategies to maximize profit by up-selling or cross-selling
Periodic reviews of strategy and tweaking and updating of strategies
Presentation of strategy to Agency Account Manager or MD/CEO as well as to clients
Content Plan Development
Project Plan Development
Keeping of Timesheet
Min Required Experience:
Development Strategy, Negotiation, Customer Relationship Management, New leads, Project Management, Digital marketing, Tech-savvy, Timelines, New leads, Account Management.
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