Customer Service Representative

Chelink Group - (See More Jobs)

Apply Now May 15, 2019
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Chelink Group is recruiting for fulltime Customer Service Representative.

Job Details

Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.

Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.

RECOMMENDED TRAINING: Customer Retention Strategies

Job Requirements

Min Required Experience:

0 year(s)

Min Qualification:

Diploma/OND/NCE

Other Requirements:

Skills and Qualifications:
Minimum of OND in any related field of discipline.
Basic Customer Service knowledge.
Must be a highly focused individual not easily distracted from work.
Fast to proffer solutions to problems.
Accurate knowledge of Microsoft word,
Great and excellent communication, listening and phone Skills.
Must be able to multitask.

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About Chelink Group

  • Type: Private
  • Headquarters:

...Know More about Chelink Group

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