Human Capital Partners (HCP) is recruiting for fulltime Customer Support Officer.
Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:
Job Title: Customer Support Officer
Provide support to live operations while ensuring that queries are promptly resolved
Provide support that ensures orders are delivered in excellent condition
Answer customer inquiries via phone, email and in person
Maintain and update customers database, including notes about interactions
Prepare reports about customer queries
Make recommendations to management to improve customer experience
Min Required Experience:
A first degree in any discipline from a reputable institution
Minimum of 2 years customer service/ support experience in delivery operations
Excellent use of Microsoft Office applications
Excellent written and oral communication skills.
How to Apply Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the mail.
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