June 19, 2019
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Human Capital Partners (HCP) is recruiting for fulltime Customer Support Officer.

Job Details

Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

Job Title: Customer Support Officer

Location
: Lagos

Responsibilities

  • Provide support to live operations while ensuring that queries are promptly resolved
  • Provide support that ensures orders are delivered in excellent condition
  • Answer customer inquiries via phone, email and in person
  • Maintain and update customers database, including notes about interactions
  • Prepare reports about customer queries
  • Make recommendations to management to improve customer experience

 

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years customer service/ support experience in delivery operations
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills.


How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.

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