Client Service Officer

Ngcareers - (See More Jobs) 5 ★ 1 Reviews

June 18, 2019
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Ngcareers is recruiting for fulltime Client Service Officer.

Job Details

The candidate will;

  • Handle all incoming inquiries from clients/customers

  • Effectively manage the feedback channels (email, phone, online chat)

  • Resolve all complaints from users or refer to difficult issues to the appropriate quarters

  • Support the sales team in providing a list of inbound prospects

Responsibilities

  • Provide client/user support services in an accurate and timely fashion.

  • Maintain a high level of professionalism and competence in every client interaction.

  • Analyze and resolve service issues promptly.

  • Inform management about complex client issues and resolutions.

  • Identify and develop new business opportunities with client contacts.

  • Utilize effective problem solving and time management skills in client service operations.

  • Maintaining client data and support the sales team with relevant inbound prospects

  • Giving technical support to clients/users

  • Handle administrative tasks including invoicing, monthly reconciliation of vendor/author/instructor payments

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements              

  • Good knowledge of MS Office tools

  • Excellent communication (written & oral) ability

  • Ability to withstand pressure

  • Great interpersonal relations

 

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About Ngcareers

  • Type: Private
  • Headquarters: Victoria Island, Lagos

Nigeria's preferred career and employment site providing tools and insights for working professionals and graduates. With millions of monthly users and over 5,000 companies Ngcareers is the career...Know More about Ngcareers

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