Alan & Grant is recruiting for fulltime Care Coordinators/ Quality Assurance.
Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.
We are recruiting to fill the position below:
Job Title: Care Coordinator/ Quality Assurance
Location: Lagos Job Type: Full time Industry: Medical
Duties and Responsibilities
All patients (In-patients & Out-patients) leave the hospital satisfied.
All claims are processed on time
All quality data are collected daily and compiled as a monthly report
Ensuring 90% of patients that are admitted and patients that undergo surgery receive a phone call the day after they are discharged from the hospital.
Ensuring approval is received for ALL patients requiring referral to an outside facility; also that the referral process is as smooth as possible.
Min Required Experience:
Requirements Experience, Qualification and Required Skills:
3 years post RN/B.Sc in Nursing.
1 year in administrative nursing position (HMO experience is an added advantage).
General nursing certificate with current registration with nursing council (Essential)
Knowledge of Shell contract and quality monitoring targets
Knowledge of Health Insurance processes and claims management
Knowledge of clinical case management activities and audits Problem solving skills
Clinical nursing skills
Good communication & interpersonal skills
Good administrative skills
Excellent organizational skills to include effective time management and the ability to prioritize one’s own workload.
Customer service skills
Knowledge of health screening process flow and administrative processes.
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