The International Business Machines Corporation (IBM) is recruiting for fulltime IT Help Desk.
International Business Machines Corporation (IBM) is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
We are recruiting to fill the position below:
Job Title: IT Help Desk
We are looking for an analyst with experience in all facets of help desk support. The help desk team is integral to our daily operations. They ensure our employees have the tools they need to assist our customers.
If you are a help desk analyst who seeks responsibility, thrives when empowered and understands the importance of personal accountability. Then we would like to talk with you.
As a member of the IBM team, you will have the opportunity to directly impact the continued success of the company.
We strive to make IBM a place where you want to be. A place where you’re proud to work and where you are motivated to produce the best results possible.
Job Responsibilities Help Desk Analysts are responsible for daily desktop operations including, but not limited to:
Computer delivery & setup
Delivery, problem escalation/resolution processes and performance monitoring
Evaluating, tracking, escalating, managing and then ensuring timely closure of all requests reported to Help Desk.
Interacts with help Desk Manager and staff to ensure all appropriate help desk internal customer levels are maintained for the end users
Interact with employees, Department Managers and Executives to meet the help desk, applications, and customer service requirements
Maintain confidentiality of workplace information accordingly.
Operates within the guidelines established policies and procedures
Min Required Experience:
Required Professional and Technical Expertise
Minimum 3 years Help Desk experience
Demonstrated knowledge of Microsoft Windows Operating systems
Demonstrated knowledge of Apple MacBook’s and iMac
Advanced knowledge of Microsoft Office Products
Basic Networking skills
Understand project management principles
Ability to set and manage priorities judiciously
Advanced written and oral communication skills
Expert interpersonal/customer services skills
Expert analytical, evaluative and problem-solving abilities
Ability to work in a collaborative environment
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