Alan & Grant is recruiting for fulltime Patient Support Officer.
Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.
We are recruiting to fill the position below:
Job Title: Patient Support Officer
Location: Lagos Job Type: Full time Industry: Medical
Duties and Responsibilities
Welcoming personal callers to the facility (patients, patient’s relations and friends, contractors, visitors etc) in a warm, welcoming and professional manner standing up to greet them immediately and responsively.
Receiving telephone callers, answering the telephone within 5 rings, giving the appropriate corporate response including the PSO’s name and dealing politely, professionally and effectively with the call.
Operating the appointment booking system - ensuring that patient’s are aware of booking options and encouraging them to book ahead wherever possible.
Confirming clinic attendances with external consultants and providing reminders to their patients of clinic appointments
Supervising control room operations during the night, making telephone access appropriately available to facility staff and directing callers to the appropriate colleague
Producing and distributing appointment lists for clinical colleagues
Providing regular updates to waiting patients on progress to being seen by a clinician
Verifying with insurance companies that the required level of cover is available to enable patients to access treatment
Registering new patients and liaising with billing officers, medical records and OPD staff to ensure that this is done as swiftly and professionally as possible
Acting as an intermediary between the patient and other hospital colleagues to provide patient centred solutions
Min Required Experience:
Experience, Qualification and Required Skills
Applicants should have a minimum of 2 years’ experience dealing with demanding customers in a high pressure environment
Minimum of B.SC/HND in any field
Good knowledge of appointment systems
Ability to communicate with all people at all levels
Able to use a range of approaches to produce solutions for patients and care givers
Empathy for patients problems, trying to deliver a quality service and create a positive first impression
Has or can develop required technical competencies to operating appointment and booking systems
Sufficiently confident to operate competently without an ongoing need for close supervision
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