Client Services Manager

Demz Analytics - (See More Jobs)

Apply Now September 13, 2019
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Demz Analytics is recruiting for fulltime Client Services Manager.

Job Details

Demz Analytics is a software development company with focus on building data driven applications and data science products.

We are recruiting to fill the position below:

Job Title: Client Services Manager

Location: 
Lagos
Reports to: COO
Commitment: Full time

Job Description

  • The Client Services Manager (CSM) ) is a dynamic professional responsible for overseeing all customer relations at our company. Our Company is on a mission to help our customers succeed by enabling the safe use of social media while protecting the enterprise from unnecessary risk and remaining compliant.

Responsibilities

  • Interact with the Company’s current and potential customers
  • Compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media
  • Managing workflows and access controls
  • Analyzing data and schedules to suggest new processes and procedures
  • Create reports and dashboards based on requirements
  • Tracking daily tasks, measuring and reporting of all activities at a customer level
  • Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

 

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements

  • Experience working with global banks and/or large global companies
  • Bachelor's degree required (Equivalent Salesforce work experience may be considered.)
  • 2+ years of relevant Salesforce experience
  • Experience working in a FinTech
  • Track record retrieving and analyzing data using Excel, Salesforce.com, other CRM or data management/BI systems
  • Strong business analysis and functional experience with quantitative, analytical and organizational skills
  • Previous experience working in a SCRUM or agile environment preferred
  • Strong understanding of Salesforce.com best practices and functionality
  • A documented history of successfully driving projects to completion

Skills:

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong attention to detail and excellent problem-solving skills
  • Exceptional verbal and written communication and presentation skills
  • Fluent in written and verbal English
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
  • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365
  • Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
  • Experience using Salesforce data tools
  • Experience working with large-scale, complex datasets
  • Ability to understand and articulate complex requirements

Benefits of working with us

  • Competitive salary
  • Professional Development
  • Flexible work hours
  • Accommodation (Space provided is for an Individual and not Family)
  • Lunch on work days

Application Closing Date
18th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to: oyindamola.adedoyin@demzanalytics.com clearly indicating the "Job Title" as subject of your mail.

Note: Office is located at Awoyaya, preference is to someone around Awoyaya or willing to relocate to Awoyaya (we take care of accommodation)

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Have difficulty applying via above button? You can send applications to oyindamola.adedoyin@demzanalytics.com

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