September 16, 2019
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Conglomerate Nigeria Limited is recruiting for fulltime Customer Care Representative.

Job Details

Conglomerate Nigeria Limited is currently recruiting to fill the position of:

Job Title: Customer Care Representative

Location:
 Lagos

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

 

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Not Specified

Desired Courses:

Not Specified

Other Requirements:

Requirements

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent and presentation skills.
  • Abicustomerexcel, prioritize, and manage time effectively
  • High school degree.

Application Closing Date
20th October, 2019

Method of Application
Interested and qualified candidate should send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.

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