KPMG Nigeria is recruiting for fulltime Customer Service Representative.
KPMG Nigeria - Our client is a subsidiary of an innovative Multinational Fintech Company focused on providing financial inclusion to its customers across different continents. Our client provides Mobile Micro Finance Loans to its customers, creating opportunities for customers to improve their lifestyle, business while achieving their dreams.
Our client is desirous of filling a key role with best -in-class talent in terms of skills and experience for the position of:
Job Title: Customer Service Representative
Detailed Job Description The suitable qualified candidate would be responsible for the following:
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Detailed Knowledge of company product to help inquiring customers.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Min Required Experience:
Required Qualifications and Experience
B.Sc in any relevant course from an accredited University
2 years working experience as a customer service representative
Computer literate with an ability to use MS office suites effectively
Ability to stay calm and manage irate customers.
Experience providing chat support using chat clients like Intercom.
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About Kpmg Nigeria
Headquarters:KPMG Tower Bishop Aboyade Cole Street Victoria Island PMB 40014, Falomo Lagos
KPMG Professional Services and KPMG Advisory Services are the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria since 1978, providing multidisciplinary professional s...Know More about Kpmg Nigeria
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