MTN Nigeria is recruiting for fulltime Engineer, Customer Service (Supervisory)Engineer, Customer Service (Supervisory).
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Engineer, Customer Service (Supervisory)
Location: Cross River
To deliver quality support services to all customers using MTN ENS voice, internet or leased line solutions.
Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE issues; including VSAT.
Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network.
Ensure MDNS work (Planning, Implementation, Operations) is carried out as scheduled and all faults are rectified promptly within contracted SLA; including VSAT.
Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA).
Monitor and ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification.
Ensure all planned network expansions take place on schedule, Transmission, MDF work to ensure customer satisfaction.
Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises.
Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers.
Track and ensure all security and network integrity documentation is completed and adhered to.
Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
Monitor suppliers to ensure results are delivered in line with contractual and commercial commitments to maximize business benefits
Provide technical supervision of contractors working on ENS network infrastructure to ensure they comply with appropriate SORs, specifications, controls and standard, deliver results of an acceptable quality, protect enterprise network services (ENS) and MTN services and deliver value for money
Organize and check the completeness and quality and sign off site survey reports
Plan, organize and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
Manage and prioritize the allocation of trouble tickets to meet performance targets
Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
Recognize, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
Analyze and report on network faults, root causes and performance
Ensure service restoration, where practicable, before repair to comply with service availability targets.
Ensure that team completes all relevant documentation, utilizing available ENS systems, to capture/update network and customer records, provide technical reports and details to support fault analysis and management reporting
Provide support for operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development.
Maintain the ENS Risk Register for the Region
Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
Ensure staff are properly informed and competent to carry out assigned tasks quickly safely by providing the necessary training, tools and testers, etc to carry out duties efficiently and effectively and aware of and comply with company values and policies
Assess and report on staff performance, build on strengths and take action to progress areas where further development is required
Liaise with Senior Manager, Unit Mangers, HQ/Regional team leads and all other regional staff as necessary to progress work.
Normal MTNN working conditions
May be required to work extended hours
Min Required Experience:
Experience & Training Education:
First Degree in Engineering or related discipline
3-7 years' work experience which include:
Experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
Experience or participation in the design of systems architecture and network systems
Microsoft Office Suite
BEng, BSc, BTech or HND
Application Closing Date 22nd October, 2019.
Sorry This Job is No Longer Accepting Applications
If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here
Sorry this Job Listing has Expired
About Mtn Nigeria
Headquarters:MTN Nigeria, Golden Plaza, Falomo Ikoyi, Lagos
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian ...Know More about Mtn Nigeria
Employees said said they are "Satisfied" with this workplace.