Head Of Customer Service Experience Manager

4 Quarters Consultants Limited - (See More Jobs)

Apply Now November 09, 2019
Subscribe to FREE job alerts.Don't miss any opportunity. Get notified of new jobs

4 Quarters Consultants Limited is recruiting for fulltime Head Of Customer Service Experience Manager.

Job Details

4 Quarters Consultants Limited - We offer comprehensive business, IT & digital marketing services to help businesses reassess & enhance their performance.

We are recruiting to fill the position below:

Job Title: Head of Customer Service Experience Manager (Customer Journey Mapping Manager)

Location: 
Lagos

Job Description

  • We are looking for Head of Customer Service Experience Manager (Customer Journey Mapping Manager) with experience in Customer Service Management form the banking industry or Retail industry or any related financial institution and ability to manage multiple Clients.

Duties

  • Provide a bird's eye view of the entire customer journey.
  • Bring teams together to resolve specific customers' hurdles while understanding the core customer journey paths.
  • Increase customer conversion rates by minimizing negative customer experiences, through identification of key steps and decision points.
  • Improve customer retention, by understanding how they transit through. For example, ensure all the information is available and accessible to all the stakeholders during each stage of a procurement cycle.
  • Businesses can zoom-in on a single customer journey in a specific channel.
  • Understanding the required metrics to identify customer's progress and fall out points, providing opportunities to bring customers back on board.
  • Allow businesses to prioritize actions in their customer experience strategy
  • Reveal the gaps between various channels and departments

 

Job Requirements

Min Required Experience:

8 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualification and Experience

  • Minimum of 8 years work experience from the Banking industry or financial institutions
  • Minimum of B.SC in any related filed
  • Professional qualification is an added advantage

Key Skills And Competency

  • Good Communication Skills.
  • Customer journey mapping experience from the bank or retail business and or any financial institutions
  • Product design experience
  • Innovation and strategic thinker
  • Consulting experience
  • Compliant management experience
  • Problem Solving.
  • Consumer Relations Management.
  • Budget Management.
  • Client relationship management

Application Closing Date
20th November, 2019.

How to Apply
Interested and qualified candidates should send their CV to: pa@4qconsultants.com using the "Job Title" as the subject of the mail.

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Have difficulty applying via above button? You can send applications to pa@4qconsultants.com

Subscribe to FREE Job Alerts.Don't miss any opportunity. Get notified of new jobs

Job Seekers Also Viewed

More Related Jobs

Some Similiar Companies Currently Recruiting

➝ View More Companies Recruiting
Filter Jobs
Recommended Trainings
Recently Popular Jobs

Latest Jobs in Nigeria Today - Ngcareers

Ngcareers.com is Nigeria's top job search, recruitment and career website. We provide you the latest jobs and vacancies in Nigeria today.

As a job seeker you can search for jobs from latest and verified job adverts and career information from employers and recruiters in all Nigerian states. You can upload/create your resume to improve your visibility.

Our job services are FREE for job seekers. You can subscribe to Ngcareers via: Email, Facebook, Twitter or Youtube.