Lead IT Support Specialist

Old Mutual Nigeria - (See More Jobs) 4 ★ 1 Reviews

November 18, 2019
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Old Mutual Nigeria is recruiting for fulltime Lead IT Support Specialist.

Job Details

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Lead IT Support Specialist (Infrastructure and Information Security)

REF: 1420/NIGE/EU/Lead IT Support Specialist (Infrastructure and Information Security)/Nigeria/071119
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance


  • This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

Duties and Responsibilities

  • Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.
  • In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.
  • Manage and enforce group policies and network security policies on the LAN, Wan and internet.
  • Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.
  • Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.
  • Manage the IT infrastructure and security team.


Job Requirements

Min Required Experience:

5 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Minimum Requirements

  • Over 5 years of experience within technical support environment, including hardware, software, network and information security support.
  • Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.
  • Experience with managing modern network monitoring tools including ePO  solutions.
  • Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks
  • Excellent interpersonal, written and oral communication skills
  • Those with experience in managing it environments for credible financial institutions will have an added advantage
  • A degree in Electronics Computer Science/Information Technology
  • An MCSE/CCNA/CCNP or Linux Certified is added advantage

Key Result Areas:

  • Suggests and implements cost saving / optimisation initiatives.
  • Provides technical advice and consultation to the business.
  • Supports the running of production applications and infrastructure.
  • Provides 24 x 7 first-line standby / support for production environments.
  • Creates temporary fixes within systems to achieve Service Level Agreements.
  • Pro-actively monitors the production environment.
  • Responsible for capacity monitoring.
  • Communicates effectively regarding support-related activities.
  • Participates in and co-ordinates systems handover process (OSSP).
  • Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.

Application Closing Date
21st November, 2019.

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About Old Mutual Nigeria

  • Type: Private
  • Headquarters: 3rd Floor EDC Building 19 Adeola Odeku Road Victoria Island Lagos Nigeria

Old Mutual in Nigeria, comprising a Life Assurance and General Insurance business, is a subsidiary of Old Mutual Limited, a premium African financial services group that offers life protection, genera...Know More about Old Mutual Nigeria

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