Invent Alliance Limited is recruiting for fulltime Contact Centre Agent.
Invent Alliance Limited is a company specialized in creation of multi-sector and multi-discipline business platforms with specialist partnerships.
We are recruiting to fill the position below:
Job Title: Contact Centre Agent
The Contact Centre Agent will be primarily responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Answer incoming calls and respond to customer’s emails
Manage and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Manage and update customer databases with the status of each customer.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
Follow up customer calls where necessary.
Upsell products and services.
Complete call logs and reports.
Other duties as assigned.
Min Required Experience:
Education and Qualifications
Minimum of HND / B.Sc in any discipline.
Minimum of 1 year experience as a Contact Centre Agent
Applicants must be resident within Ajah axis.
Exceptional communication skills.
Ability to pay attention to details.
Must be very patient.
The agent is required to understand company and clients’ products and services in a timely manner.
Application Closing Date 23rd December, 2019.
Method of Application Interested and qualified candidate should send their CV to: email@example.com using the Job Title as the subject of the email.
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About Invent Alliance Limited
Headquarters:KM 29, Alasia Bus Stop, Behind Forte Oil & Gas Station, Lekki Epe-Expressway, Lagos.
Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business...Know More about Invent Alliance Limited
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