Lead, Customer Service Application SME

Airtel Nigeria (Airtel Networks Limited) - (See More Jobs) 3.7 ★ 9 Reviews

January 16, 2020
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Airtel Nigeria (Airtel Networks Limited) is recruiting for fulltime Lead, Customer Service Application SME.

Job Details

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Title: Lead, Customer Service Application SME

Job Type: Full Time  

Qualification: BA/BSc/HND   MBA/MSc/MA  

Experience: 5-7 years

Location: Nigeria

Job Field: Customer Care   ICT / Computer  
 
Location: Nigeria

Purpose of the Job

  • The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
  • This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.

Job Requirements

Min Required Experience:

5 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Skills and Qualifications

  • M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study
  • 5-7 years of work experience on Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering project on relevant domain.
  • Experiencing in redesigning and simplifying the products, services and processes.

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About Airtel Nigeria (airtel Networks Limited)

  • Type: Private
  • Headquarters: Plot L2 Banana Island, Foreshore Estate, Ikoyi Lagos, Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordabl...Know More about Airtel Nigeria (airtel Networks Limited)

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