MTN Nigeria

Analyst, CEM Data (Supervisory)

Share This job is no longer accepting applications.
Subscribe to Free Job Alert
View More Jobs at MTN Nigeria

MTN Nigeria is recruiting for Full time Analyst, CEM Data (Supervisory)

Job Description

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Job Title: Analyst, CEM Data (Supervisory)

Job Type: Full Time

Qualification: BA/BSc/HND , MBA/MSc/MA

Experience: 3 years

Location: Lagos

Job Field: Research / Data Analysis 

Duties

  • Develops Dashboard Or Reports That Measure Customer Or Service Metrics For Various Functional Areas Across All Commercial Teams.
  • Identify Innovative Ways For Measuring, Improving Or Reporting Business Insights
  • Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs Into Actionable Work Functions
  • Liaise With Approved MTN Communication Agencies I.E. PR, Advertising, And Media Etc. To Ensure A Customer-Centric Communication To The Customer From The Customer Services Division.
  • Support Development And Deployment Of Customer Experience Management Systems And Tools As May Be Required To Deliver Actionable Business Insight And Recommendations.
  • Evaluate Impact Of Service Degradation On The Customer KPIs & KQIs, Other Key Metrics & Business Objectives
  • Execute Ad-Hoc Data Analytics Requests

Job Condition   

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • Open Plan Office
Job Requirements
Minimum years of experience

3

Qualifications
B.Sc
Other Requirements

Experience & Training   

Education:

  • First Degree In Mathematics, Economics, Computer Science, Information Management Or Statistics Or Any Related Discipline.
  • An MSc. Or MBA Is An Added Advantage
  • Fluent In English

Experience:

  • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience With Working With Others
  • Experience Working In A Medium Organization. 
  • Knowledge Of Database Tools, Data Visualization Applications Such As Microsoft Power BI, Oracle, SQL, Big Data, VBA, Etc
  • Experience In Data Analysis, Problem Solving And Reporting/Presentation.
  • Good Understanding Of Hive, Apache PIG, Storm And SPARK
  • Ability To Run SQL Over Hadoop.
  • Knowledge Of Big Data Management In Non-SQL Environment
  • Big Data Dashboard Implementation
  • Capable Of Leading Process Analysis And Providing Objective Feedback On Areas Of Improvement
  • Familiarity With Implementing Analytics Solutions With One Or More Hadoop Distributions (Cloudera, Hortonworks, MapR, HDInsight, EMR)
  • Proficient In Python And/Or Java
  • Familiarity Or Strong Desire To Learn Quantitative Analysis Techniques (E.G., Predictive Modeling, Machine Learning, Segmentation, Optimization, Clustering, Regression)

Training:

  • Microsoft Power Business Intelligence (BI)
  • Customer Experience Management Platforms
  • Key Concepts Of CEM Framework And CEI Model
  • Predictive Analytics And Data Modeling
  • Big Data Analysis
  • Hadoop Database Management
  • Business Planning And Analysis
  • Customer Intelligence Analytics
  • Big Data Architecture And Deployment

Minimum Qualification   

  • BSc, BTech, HND, Other Or BEng

Method of Application

Use the link(s) below to apply on company website.

THE SALARY STRUCTURE FOR MTN NIGERIA CAN BE FOUND ON MYSALARYSCALE.COM

This job is no longer accepting applications.

View More Jobs at MTN Nigeria

If any company or recruiter demands money from you, please report to us immediately. Learn how to detect fake recruiters / companies

About MTN Nigeria
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has b...
See more
Related Jobs
Loading...
Job Summary
Published
March 2, 2020
Offer Type
Full time
Experience
Minimum of 3years
Location
Lagos
Deadline
March 18, 2020
Specialization
Research/ Survey /Data Analysis
Industries
ICT / Telecommunications
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Latest Jobs
Loading...
Loading...