App Operation Specialist

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Job Description

TRANSSION HOLDINGS, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

Job Title: App Operation Specialist

Job Summary

Carlcare Development seeks an enthusiastic App Operation Specialist who has solid communication, organizational, and interpersonal skills. You will be required to interact with users, while adopting a customer first mentality, and demonstrating an aptitude for continuous improvement and learning.

Key Duties and Responsibilities

  • Responsible for answering and receiving customer inquiries from Carlcare app users.
  • Proferring solutions to common mobile phone-based issues.
  • Diagnose and resolve basic technical and other customer-related issues.
  • Own customer support communications from initial contact until resolution.
  • Improve mobile app product offerings by providing client feedback on features to Product Management teams.
Job Requirements
Minimum years of experience

1

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Qualifications and Experience

  • Minimum of HND/BSc.
  • A minimum of 1 years experience in customer care or technical support.
  • Proficient in mobile phone repair and software knowledge

Required Competences and Attributes

  •  Strong work ethic & attention to detail
  •  Proficiency in Microsoft Office package
  •  Experience working with customers
  •  Excellent problem solving, analytical, problem solving and troubleshooting abilities; within tight deadlines
  •  Excellent written and oral communication skills
  • Outstanding organizational ability

 

Method of Application

Suitably qualified and interested candidates should please send their CV's to: career.ng@transsion.com , stating App Operation Specialist as the subject of the email.

This job is no longer accepting applications.

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About Transsion Holdings
TRANSSION Holdings is a leading player in the mobile industry in global emerging markets. Transsion Holdings is committed to becoming consumers' favourite smart device and mobile value added services provider with the highest brand influence in global emerging markets. The company is best-known in emerging markets for its leading mobile phone brands, including TECNO, itel, Infinix, and Spice. TRANSSION's brand portfolio also comprises Carlcare for after-sales services, oraimo for smart acce...
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Job Summary
Published
April 16, 2018
Offer Type
Full time
Experience
Minimum of 1years
Location
Lagos
Deadline
April 20, 2018
Specialization
IT/ Software
Industries
ICT / Telecommunications
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