BoonWork offers an array of online and offline services including but not limited to beauty and personal care, business, cab services, cleaning services, delivery services, handyman, health and fitness, personal shopper etc. Think of the wildest thing you need help with, yeah, we can help you with that too.
We are recruiting to fill the position below:
Job Title: Application Support Personnel
Type: Full time
- Provide excellent support to our customers and ensure their expectations are properly managed. Basically, you will ensure our customers succeed using our products.
- Proactively monitor our services by conducting frequent health checks on our infrastructure and applications.
- Provide first level technical support.
- Develop and maintain technical operations documentation.
- Prepare accurate and timely reports. Document activities and findings in a case tracking pool.
- Manage a ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
- You will ensure proper collaboration and communication with other functional teams to meet customer needs and resolve technical issues.