Food Concepts Plc

Area Manager (Restaurant Operations)

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Food Concepts Plc is recruiting for Area Manager (Restaurant Operations)

Job Description

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Area Manager (Restaurant Operations)

Location:
Lagos
Job type: Full-time

Key Responsibilities
Strategy Development/Policy Development:

  • Financial and Business planning for number of restaurants being managed
  • P & L management (achievement of sales and profit targets, projections)
  • Accountable for the development and co-ordinate an Annual Business Plan for each restaurant
  • Ensure that the business operates at the strategically accepted Gross Profit % level

Operations:

  • Ensure the smooth day to day operation of the Restaurants with the ultimate aim of improving service standards and achieving a consistently high level of customer satisfaction. This will involve administration of your RVF, OSC and other related tools
  • Hold regular staff planning meeting with Restaurant Manager(s) in your area to devise recruitment plan
  • Complete competency reviews and development plans for management teams in your area
  • Identify potential in staff and managers and provide individuals with development training to maximize their skills
  • Carry out staff interviews and Induction Training with Restaurant Managers
  • Manage absence and disciplinary issues within the restaurant, seeking specialist assistance where required
  • Conduct management meetings
  • Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness
  • Manage Community projects
  • Respond to written customer complaints
  • Ensure front counter procedures are being used consistently

Sales Bulding:

  • Keep aware of local competition and develop plans to retain customers
  • Local restaurant Marketing analysis – liase with the Marketing department and Ops Manager on implementation of new ideas
  • Work with other local Restaurant Managers to develop local offers
  • Communicate and implement national and local promotions
  • Manage the implementation of local sales building programmes

    Job Requirements
    Minimum years of experience

    5

    Qualifications
    SSCE /NABTEB /Diploma /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech /HND
    Other Requirements

    Skills, Competencies and Requirements
    Functional Competencies/Requirements:

    • Good understanding of the Food Industry
    • Strong knowledge of preventative maintenance plan, electrical, engineering and kitchen equipments
    • An ability to maintain current knowledge of developments related to business matters of interest to maintenance, particularly legislation changes and developments as they affect the Food Industry

    General Management Competencies/Requirements:

    • Strong Analytical, Communication and Problem solving skills
    • Strong People Management Skills
    • Strong Time Management & Multi-tasking skills
    • Ability to plan, schedule and coordinate effectively

    Educational Qualifications/Experience:

    • Minimum of university degree ( a masters degree in Business Administration will be advantageous)
    • Possession of any of the listed technical qualification
    • Previous experience in a multi-site, Food and or Retail environment
    • Minimum of 7 years working experience

    Desired Personal Attributes:

    • Integrity
    • Proactive self-starter
    • Results Orientation
    • Strategic Thought Process and Follow through
    • Assertiveness & tenacity
    • Strong cerebral capacity
    • Ability to work with all levels of management, build partnerships and teams
    • Highly organized and significant ability to multi-task effectively
    • Ability to cope with and work under pressure

    This job is no longer accepting applications.

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    About Food Concepts Plc
    Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QRS (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing...
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    Job Summary
    Published
    October 1, 2019
    Experience
    Minimum of 5years
    Location
    Lagos
    Deadline
    October 15, 2019
    Specialization
    Sales / Business Development
    Industries
    Food Services / Hospitality / Hotels
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