United Bank for Africa Plc (UBA) - As a brand with Africa as the center of its business operations, UBA strongly believes in Africa and its people with emphasis on being global. We are driving the renaissance of the African economy through innovation in Banking, having successfully built a strong domestic and international brand with footprints in 20 African countries, London, Paris and New York.
Our strong presence on the African continent is deliberate and it reflects our love for diversity and a multicultural system. We have about 15,000 multilingual, ethnically varying and highly diverse people who reflect the richness, multiplicity and uniqueness of the twenty (20) African countries we operate.
Here at UBA, each person’s contribution is valued and is important to the overall vision of the company. Your career growth is of utmost importance to us, that’s why you deserve more than a job. You deserve a tribe. Working in UBA admits you into our tribe. You will do the work that you love, one that matters to you and will be involved in cross functional projects across all our geographies. You become a part of the culture built and nurtured on values, resilience and dedication, a culture that make us a role model for African businesses.
We are looking for people with great personality, positive disposition towards new business frontiers and exceptional service delivery to :
•Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines
•Provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience and manage operational risk issues that arise in daily activities at the branch level.
Job Title: Branch Managers - East Bank
Job Functions: Banking
Industries: Banking / Finance & Investment
Location: Anambra, Enugu, Bayelsa, Rivers, Delta, Abia, Akwaibom, Ebonyi, Imo, Cross Rivers.
Role and Responsibilities
•Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
•Assess local market conditions and identify current and prospective sales opportunities
•Develop forecasts, financial objectives and business plans
•Meet goals and metrics
•Manage budget and allocate funds appropriately
•Bring out the best of branch’s personnel by providing training, coaching, development and motivation
•Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
•Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
•Address customer and employee satisfaction issues promptly
•Adhere to high ethical standards, and comply with all regulations/applicable laws
•Network to improve the presence and reputation of the branch and company
•Stay abreast of competing markets and provide reports on market movement and penetration