Hazon Holdings is a continually growing and leading conglomerate domiciled in Africa. We specialize in raising standards through our synergy of diverse business units. We are core believers in driving people, processes and businesses to attain peak productivity in given fields through steadfastness and ultimate discipline.
We are recruiting to fill the position below:
Job Title: Call Centre Officer
- Ensure high levels of customer Centric attitude to ensure resolution to customer concern
- Ensure that calls are answered within defined thresholds of 20 seconds
- Maintain and build lasting customers relationship by ensuring that concern attended are resolved
- Validate customers' contact details and share update required with the supervisors.
- Identify and escalate situations requiring urgent attention to appropriate department.