Call Centre Supervisor

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Description

Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance, and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets joining
Later.

We are recruiting to fill the position below:

Job Tittle: Call Centre Supervisor

Location:
 Lagos

Responsibilities

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.

 

Requirements
Minimum years of experience

3

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • Call center, customer service, 3 years supervisory experience
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Application Closing Date
17th July, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to:fmaidugu@baobab.bz using the "Job title" as the subject of the email.

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

About Baobab Micro Finance Bank
Job Summary
Published
July 16, 2019
Offer Type
Full time
Experience
Minimum of 3years
Location
Lagos
Deadline
July 17, 2019
Specialization
Customer Service
Industries
Banking / Financial Services
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