Client Relationship Officer

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Description

The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting suitably qualified candidates to fill the position below:

Job Title: Client Relationship Officer

Location:
 Lagos

Job Description

  • Customer Relationship Officers handle the concerns of the people who buy their company’s products or services.
  • They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
  • Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways.

Essential Duties and Responsibilities

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

 

Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Qualifications

  • Minimum of OND certificate.
  • Experienced-Entry level as successful candidates would be trained.
  • Candidates must reside within either Maryland or Lekki environs

Required Skills:

  • Communication skills
  • Good listening skills
  • Negotiation skills
  • Excellent communication and organizational skills
  • Ability to adapt to completing deadline
  • Presentation and persuasive skills
  • Ability to work in a target driven environment.

Remuneration
N50,000 - N60,000 per month. 

Application Closing Date
20th May, 2019

How to Apply
Interested and qualified candidates should send their Resume to:careers@workplacecentre.com with Role_Location as subject of the mail

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

About Workplace Centre Limited
Job Summary
Published
May 15, 2019
Location
Lagos
Deadline
May 20, 2019
Specialization
Customer Service
Industries
ICT / Telecommunications /Recruitment / HR Services
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