Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.
We are recruiting to fill the position below:
Job Title: Contact Centre IT Support Engineer
Do you want to be a part of a collaborative team for a growing Contact Centre company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.
- Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
- Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
- Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
- Utilize Microsoft SCCM to image PCs and deploy software
- Support conference room equipment and prepare rooms for vendors.
- Deploy, configure, and maintain loaner equipment.
- Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
- Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
- Help seek out and implement ways to make all system and process more efficient
- Above support may be for employees on-prem and/or remote workers