Audacious is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.
We require qualified candidates to fill the position below:
Job Title: Customer Care Officer
- We are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users
- The successful candidate will be joining our Creative Services Team.
- The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
- Resolve customers’ complaint via phone, email, mails or social media.
- Use telephones and social media platforms to reach out to customers and attend to their needs.
- Greet customers warmly and ascertain their complaints and needs.
- Assist with issues placing orders and exchanging goods.
- Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service
- Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions.