Audacious Business Concepts Nigeria Limited

Customer Care Officer

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Audacious Business Concepts Nigeria Limited is recruiting for Full time Customer Care Officer

Job Description

Audacious is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.

We require qualified candidates to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Job Description

  • We are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users
  • The successful candidate will be joining our Creative Services Team.
  • The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Responsibilities

  • Resolve customers’ complaint via phone, email, mails or social media.
  • Use telephones and social media platforms to reach out to customers and attend to their needs.
  • Greet customers warmly and ascertain their complaints and needs.
  • Assist with issues placing orders and exchanging goods.
  • Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service
  • Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions.
Job Requirements
Minimum years of experience

2

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • B.Sc/HND in Social Science and related discipline
  • Proven working experience in Customer Service or related field
  • Experience: 2 years
  • Excellent consulting, writing, presentation and communication skills
  • Demonstrable social networking experience
  • Ability to negotiate resolution of complex inquiries and disputes
  • Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Fluency in English
  • Must be Female between 21-28 years of age

Method of Application
Interested and qualified candidates should forward their CV's to email

This job is no longer accepting applications.

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About Audacious Business Concepts Nigeria Limited
Audacious Business Concept Limited is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.Audacious Business Concepts Nigeria Limited is a vibrant ecommerce, brand management and digital media company. We live to provide our clients with exquisite solutions geared towards showcasing their products and services.At Audacious, we think globally by researching the latest trends but act locally in implem...
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Job Summary
Published
March 23, 2018
Offer Type
Full time
Experience
Minimum of 2years
Location
Lagos
Deadline
April 6, 2018
Specialization
Customer Service
Industries
Fashion / Clothings
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