Conglomerate Associate Nigeria Limited

Customer Care Representative

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Conglomerate Associate Nigeria Limited is recruiting for Full time Customer Care Representative

Job Description

Conglomerate Associate Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Representative

Location: Lagos

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Application Closing Date
30th January, 2020.

Method of Application
Interested and qualified candidate should forward their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.

This job is no longer accepting applications.

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About Conglomerate Associate Nigeria Limited
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Job Summary
Published
December 19, 2019
Offer Type
Full time
Location
Lagos
Deadline
January 30, 2020
Specialization
Customer Service
Industries
FMCG / Conglomerate
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