Conglomerate Nigeria Limited

Customer Care Representative

Share This job is no longer accepting applications.
Subscribe to Free Job Alert
View More Jobs at Conglomerate Nigeria Limited

Conglomerate Nigeria Limited is recruiting for Full time Customer Care Representative

Job Description

Conglomerate Nigeria Limited is currently recruiting to fill the position of:

Job Title: Customer Care Representative

Location:
 Lagos

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

 

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent and presentation skills.
  • Abicustomerexcel, prioritize, and manage time effectively
  • High school degree.

Application Closing Date
20th October, 2019

Method of Application
Interested and qualified candidate should send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.

This job is no longer accepting applications.

View More Jobs at Conglomerate Nigeria Limited

If any company or recruiter demands money from you, please report to us immediately. Learn how to detect fake recruiters / companies

About Conglomerate Nigeria Limited
Related Jobs
Loading...
Job Summary
Published
September 16, 2019
Offer Type
Full time
Location
Lagos
Deadline
September 20, 2019
Specialization
Customer Service
Industries
FMCG / Conglomerate
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Latest Jobs
Loading...
Loading...