Ngcom Network Solutions Limited

Customer Service / Call center Representative

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Ngcom Network Solutions Limited is recruiting for Full time Customer Service / Call center Representative

Job Description

Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri.

job Title: Customer Service / Call center Representative

Job Descriptions

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
Job Requirements
Minimum years of experience

0

Qualifications
B.Sc /HND
Other Requirements

Method of Application

Interested and qualified candidates should forward their CV to email below using the position as subject of email.

This job is no longer accepting applications.

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About Ngcom Network Solutions Limited
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Job Summary
Published
June 29, 2020
Offer Type
Full time
Location
Lagos
Deadline
July 5, 2020
Specialization
Customer Service
Industries
ICT / Telecommunications
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