Customer Service Manager

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Job Description

Japaul Oil & Maritime Services Plc is the foremost indigenous Oil and Maritime Services Company in Nigeria. It is the only maritime company listed on the Nigerian Stock Exchange and offers services in Oil & Gas, Maritime, Dredging and the Construction Industry in Nigeria with subsidiaries located in other parts of the globe.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location
: Lagos
Job Type: Full time

Job Description

  • We are in search of a customer service manager who will be providing a productive and motivating working environment, and addressing any issues/disputes from customers or client.

Responsibilities

  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results.

 

    Job Requirements
    Minimum years of experience

    2

    Qualifications
    FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
    Other Requirements

    Requirements and Qualification

    • Excellent verbal and written communication skills
    • The ability to maintain calm under pressure
    • A thorough knowledge of the product or service the company they work for is offering
    • Efficiency and organisational skills
    • Computer literacy in order to type up reports, results and details of customer interaction
    • Minimum of HND,OND,BSc
    • 2-3 years work experience.

    Application Closing Date
    15th June, 2019.

    Method of Application
    Interested and qualified candidates should send their CV to:japauloil.maritimeplc@gmail.com The subject of the mail should be ''Customer Service Manager".

    Note

    • Only qualified candidates would be contacted.
    • Strictly for Lagos residents.

    This job is no longer accepting applications.

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    About Japaul Oil & Maritime Services Plc
    Japaul Oil & Maritime Services Plc is a Nigeria-based company active in the maritime industry. It is principally engaged in rendering marine services, dredging, chartering of offshore vessels, provision of upstream oil and gas operations, as well as road transport and logistics. The Company operates through several subsidiaries and affiliate companies, including Japaul Mines and Products Limited, engaged in the production of granite aggregates; as well as Japaul Electro-Mechanical LLC, UAE, Japa...
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    Job Summary
    Published
    May 20, 2019
    Offer Type
    Full time
    Experience
    Minimum of 2years
    Location
    Lagos
    Deadline
    June 15, 2019
    Specialization
    Customer Service
    Industries
    Oil & Gas / Mining
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