Customer Service Officer

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Job Description

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location:
 Lagos

Job Description
Job Duties:

  • Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Acts as a liaison and provides products/services information and resolves any emerging problems that clients might face with accuracy and efficiency.
  • Provides technical advice and solutions for customer’s requirements and problems

 

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • B.Sc Degree in Computer Science, Telecommunications or relevant field
  • Familiarity with MS Office and database
  • Hands on experience with all telecommunications systems
  • Adequate interpersonal and organizational skills
  • Team player with customer service orientation

Skills and Qualifications:

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.

Application Closing Date
30th September, 2019.

How to Apply
Interested and qualified candidates should send their CV (MS Word format) to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

This job is no longer accepting applications.

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About Ascentech Services Limited
Ascentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core o?erings:Recruitment and SelectionOutsourcingTraining and DevelopmentTo accomplish these we leverage on creating and managing change in organizations by improving efficiency ...
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Job Summary
Published
September 13, 2019
Offer Type
Full time
Location
Lagos
Deadline
September 30, 2019
Specialization
Customer Service
Industries
Recruitment / HR Services
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