Deda Hospital

Customer Service Officer

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Deda Hospital is recruiting for Full time Customer Service Officer

Job Description

Deda Hospital, located in Lagos, seeks the services of qualified candidates for below position.

Job Title: Customer Service Officer
Location: Lagos

Details:

  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Promote company’s product and services
  •  Handle certain transactions
  • Identify needs/wants of customers
  • Make available product brochures for customers
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers
  • Perform verification of customers
  • Greet customers in the warmest possible way and find out their problem or reason for calling
  • Responsible for cancelling or upgrading accounts Assist with placement of orders, refunds, or necessary exchanges
  • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
  • Greet customers in the warmest possible way and find out their problem or reason for calling
  • Responsible for cancelling or upgrading accounts
  • Assist with placement of orders, refunds, or necessary exchanges
  • Provide advice on company information
  • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept.

 

    Job Requirements
    Minimum years of experience

    2

    Qualifications
    FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
    Other Requirements

    Education: Bachelors Degree from a reputable University

    Experience: Minimum of 2 years’ experience in customer service role.

    Skills and Competence:

    • Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
    • Ability to handle pressure
    • Good management skills, and the ability to pay attention to details
    • Good organizational, interpersonal, and problem solving skills
    • Excellent interpersonal skills
    • Computer proficiency
    • Highly motivated and enthusiastic
    • Ability to work under little or no supervision
    • Possess administrative skills, and the ability to work as part of a team
    • Ability to multitask and be flexible

    This job is no longer accepting applications.

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    About Deda Hospital
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    Job Summary
    Published
    October 21, 2017
    Offer Type
    Full time
    Experience
    Minimum of 2years
    Location
    Lagos
    Deadline
    November 3, 2017
    Specialization
    Customer Service
    Industries
    Food Services / Hospitality / Hotels
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