Job Title: Customer Service Officer
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Manage company social media platforms
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Know company products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.