Customer Service Representative

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Description

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitably qualified candidates for the position below:

Job Title: Customer Service Representative

Location: Lagos
Company: Foremost Commercial Bank

Job Summary

  • The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers. Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

  • Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
  • Sell the Banks products and services to existing customers and intending prospects.
  • Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
  • Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
  • Open all account types in the bank for various customers and ensure all accounts have complete documentation.
  • Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
  • Attend to customers’ complaints, request, instructions, enquires etc.
  • Arrange all documents and account opening packages appropriately.
  • Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
  • Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
  • Initiate the set-up of standing order.
  • Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
  • Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
  • Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
  • Initiate linking / hot listing and blocking / unblocking of debit cards.
  • Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
  • Send out / respond to external account reference enquiries, confirm status of internal account reference.
  • Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

 

Requirements
Minimum years of experience

1

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Job Requirements

  • First Degree in any discipline
  • BSc / HND with minimum of second class lower grade
  • Experience in Banking operations for at least 1 – 2 years will be an added advantage
  • Not more than 28 years of age

Application Closing Date
16th January, 2020.

This job is no longer accepting applications.

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About Workforce Group Limited
Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed.Founded in 2004, we have built a firm uniquely positioned to assist businesses in their quest to create sustainable value for their customers and stakeholders. Leveraging on our cross-industry and cross-functional expertise, we are known for our ability to consistently adopt a thorough approach in understanding peculiar client needs and consequently deploy customised ...
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Job Summary
Published
January 2, 2020
Offer Type
Full time
Experience
Minimum of 1years
Location
Lagos
Deadline
January 16, 2020
Specialization
Customer Service
Industries
Banking / Financial Services
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