BlueSlip invest / partner and grow international business in African market with a focus on west Africa. BlueSlip is also management consultancy firm, helping SME expand their operations and business. We provide varied management consultancy services for organisations.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Communicating with customers through various channels
- Managing a team of junior customer service representatives
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Knowing our products inside and out so that you can answer questions
- Ensure customer satisfaction and provide professional customer support
- Keeping records of customer interactions, transactions, comments and complaints
- Maintaining a positive, empathetic and professional attitude toward customers at all times.