Customer Service Representative

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Description

HR Aid Consults - Our client, a tech company is recruiting suitably qualified candidates to fill the position below: 

Job Title: Customer Service Representative

Location
: Lagos

Job Description

  • We are looking to hire an experienced Customer Service Representative who will support users of their platforms.

Job Responsibilities

  • Respond to all enquiries from users via email, social media and live chat
  • Respond to inbound and outbound phone calls
  • Escalate thorny issues to the technical support team for fast resolution
  • Follow up with members of the technical support team on behalf of customers
  • Follow up with customers to assure them that their issue is being resolved
  • Maintain the self-serve Help Desk knowledge base.

 

Requirements
Minimum years of experience

2

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • Bachelor's degree
  • Must have at least 2 years experience providing customer support for a tech platform
  • Excellent written and oral communication skills
  • Ability to break down complex/ technical issues into simple English
  • Great attitude, patient, calm
  • Hardworking and self-driven
  • Ability to multitask and work under pressure.

Application Closing Date
14th March, 2019.

How to Apply
Interested and qualified candidates should send their CV to email

This job is no longer accepting applications.

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About HR Aid Consults
Job Summary
Published
February 25, 2019
Offer Type
Full time
Experience
Minimum of 2years
Location
Lagos
Deadline
March 14, 2019
Specialization
Customer Service
Industries
ICT / Telecommunications
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