Customer Service Representative

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Description

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: 
Lagos

Job Description

  • Tetra Pak Nigeria is looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager.
  • The successful candidate will Drive Order Management and Design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities

Key Responsibilities
Secure OFPM execution:

  • Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
  • Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling  always lead to increase productivity.
  • Perform Sales forecast End User role

Drive continuous improvement:

  • Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
  • Seek for process and system automation opportunities
  • Increased overall productivity in front-office processes
  • Focused KPI´s

 

Requirements
Minimum years of experience

3

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Qualifications

  • B.Sc Degree in Logistics, Supply Chain ,Social Science
  • 3 years of experience as a Customer Service Representative
  • Requires the ability to quickly gain a full understanding of customer operational needs
  • Requires strong business communication skills at all levels and disciplines; both written and oral
  • Requires a high degree of accuracy in collating, checking and analysing data and information
  • Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
  • Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
  • Able to manage multiple tasks while demonstrating time management/prioritisation skills
  • Able to understand and work within defined processes
  • Able to effectively negotiate solutions to sales and operational planning issues
  • Able to work in a matrix organisation aligned to account teams and specialist functions
  • Able to demonstrate a flexible working attitude
  • Able to work effectively in a team environment

Application Closing Date
2nd October, 2018.

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

About Tetra Pak
Tetra Pak is a multinational food packaging and processing company of Swedish origin with head offices in Lund, Sweden, and Lausanne, Switzerland. The company offers packaging, filling machines and processing for dairy, beverages, cheese, ice-cream and prepared food, including distribution tools like accumulators, cap applicators, conveyors, crate packers, film wrappers, line controllers and straw applicators.Tetra Pak? is one of three companies in the Tetra Laval Group – a private group t...
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Job Summary
Published
October 22, 2018
Experience
Minimum of 3years
Location
Lagos
Deadline
November 2, 2018
Specialization
Customer Service
Industries
Manufacturing / Production
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